Storage Lower Clapton Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Lower Clapton provides storage, removal, collection, delivery and related services. By making a booking or using any of our services, you agree to be bound by these Terms and Conditions. You should read them carefully before placing an order.

Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the individual or organisation booking or using our services.

Services means any storage, removal, collection, delivery, packing, loading, unloading, or associated services provided by us.

Goods means the items that you deliver to us or that we collect, transport, handle or store on your behalf.

Contract means the agreement between you and Storage Lower Clapton for the provision of services, incorporating these Terms and Conditions.

Scope of Services

Storage Lower Clapton provides storage units, collection and delivery of stored items, and removal services for domestic and business customers. Services may include the provision of packing materials, loading and unloading, transportation, and temporary or longer-term storage, subject to availability and these Terms and Conditions.

The precise scope of services for each booking will be set out in the quotation or booking confirmation provided to you. Any services not expressly agreed in writing will be deemed excluded.

Booking Process

You may request a quotation or booking for our services by contacting us through our website or other approved channels. When you provide details of the required service, you must ensure that all information supplied is accurate, complete and not misleading.

We may provide an estimated quotation based on the information you give us. This quotation is not a binding offer until it is confirmed by us in writing. We reserve the right to revise or withdraw a quotation if the information provided is incomplete, inaccurate, or changes before the service date.

Your booking is accepted and a Contract is formed only when we issue a written booking confirmation. We may decline any booking request at our discretion. You are responsible for checking all details in the booking confirmation, including dates, addresses, access arrangements and the description of goods and services. You must notify us promptly of any discrepancies.

For removal and storage services, we may require a site visit, video survey, or detailed inventory to assess the volume of goods, access conditions and any special requirements. Where such an assessment is undertaken, the quotation may be adjusted to reflect the information obtained.

Customer Obligations

You agree to:

Ensure that you are legally entitled to store, move or dispose of the goods and that they do not include any prohibited items as set out in these Terms and Conditions.

Provide safe, reasonable and lawful access to the property and any relevant premises at the agreed times, including arranging parking permissions or permits where required.

Ensure that all goods are properly packed, secured and labelled, unless packing services have been expressly included in the Contract.

Be present, or ensure that a suitably authorised adult representative is present, during collection, loading, unloading and delivery, to provide instructions, sign relevant documents and confirm completion.

Comply with all applicable laws and regulations in relation to the goods and their storage or transport.

Prohibited and Restricted Goods

The following items may not be stored, removed or otherwise handled by us:

Any illegal goods or substances.

Explosives, ammunition, firearms or weapons of any kind.

Flammable, corrosive, toxic or hazardous materials, including but not limited to fuels, paints, solvents, gas cylinders and chemicals.

Perishable goods, food, plants or living creatures.

Cash, securities, high value jewellery, precious metals, or other items of extraordinary value unless we have expressly agreed in writing to handle such items and specific arrangements have been made.

Waste, including household rubbish, construction waste or any items intended solely for disposal, unless we have agreed a separate waste removal service in compliance with applicable waste regulations.

We reserve the right to refuse to handle, transport or store any item that we reasonably believe to be unsafe, illegal, or in breach of these Terms and Conditions. If such items are discovered, we may at our discretion remove, isolate or dispose of them at your cost and, where required, notify the relevant authorities.

Payments and Charges

All prices are quoted in pounds sterling unless otherwise stated. We may require partial or full payment in advance of providing services. Details of any deposit, instalment or advance payment requirements will be specified in the quotation or booking confirmation.

You agree to pay all charges by the due dates indicated on our invoices. If you fail to make any payment when due, we may suspend or cancel services, withhold delivery of goods, deny access to storage units, and charge interest on overdue amounts at the maximum rate permitted by law.

Our charges may include, as applicable, storage fees, collection and delivery charges, labour charges for loading and unloading, charges for packing materials, waiting time charges if our team is delayed due to circumstances beyond our control, and parking or permit charges. Where access conditions differ from those described at the time of quotation, or where additional services are required on the day, we may apply additional charges at our standard rates.

Storage fees are typically charged on a recurring basis, such as weekly or monthly, in advance. If you wish to continue storage beyond the initially agreed period, you must keep your payments up to date and comply with these Terms and Conditions.

Cancellation and Amendments

You may cancel or amend a booking by giving us written notice. The following cancellation provisions generally apply, unless otherwise stated in your booking confirmation or required by law.

If you cancel more than a specified number of working days before the scheduled service date, a reduced cancellation fee or no fee may be payable. If you cancel within a shorter period, we may charge a percentage of the quoted price to reflect the costs and loss of business incurred. The applicable timeframes and percentages will usually be stated in your quotation or booking confirmation.

If you wish to change the service date, location, scope of services, or other key details, we will try to accommodate your request but cannot guarantee availability. Amendments may result in revised charges. If we are unable to accommodate an amendment and you choose to cancel, the standard cancellation terms will apply.

We may cancel or postpone services if you fail to meet your obligations, including payment obligations, if access cannot be obtained, if conditions at the premises are unsafe, or if providing the service would breach any law or regulation. In such circumstances, you may be treated as having cancelled and may be liable for related charges.

Access to Storage and Removal of Goods

Where we provide storage services, access to your stored goods may be by appointment or during specified opening hours. Identification and any required security procedures must be followed. We may refuse access if you are in breach of these Terms and Conditions, including for non-payment of storage fees.

We may exercise a lien over goods stored or held by us in respect of any unpaid charges. This means we may retain possession of your goods until all outstanding sums, including any interest or costs, are paid in full.

If you fail to pay storage fees or other charges for a prolonged period, and after giving you reasonable notice, we may sell or otherwise dispose of some or all of your goods to recover outstanding amounts. Any surplus proceeds will be returned to you, after deduction of lawful charges, provided you can be located. If you cannot be located after reasonable efforts, surplus funds may be handled in accordance with applicable law.

Liability and Insurance

We will exercise reasonable care and skill in providing our services. However, our liability for loss of or damage to goods, or for delay or failure to perform, is subject to the limitations set out in this section.

We are not liable for any loss or damage arising from your failure to pack goods properly, from inherent defects or natural deterioration in the goods, from normal wear and tear, or from circumstances beyond our reasonable control, including adverse weather, traffic conditions, acts of third parties, or industrial action.

Our liability for loss or damage to goods, whether arising in contract, negligence or otherwise, shall be limited to a reasonable amount per item or per consignment, as specified in your quotation or booking confirmation, unless you have agreed additional cover with us in writing and paid any applicable premium or charge.

We are not liable for consequential or indirect loss, including loss of profits, loss of business, loss of opportunity, or emotional distress. We do not accept responsibility for items of exceptional value or sentimental importance, unless we have expressly agreed in writing to cover such items and they have been separately declared and valued.

You are strongly advised to arrange appropriate insurance cover for your goods during removal and storage. In some cases, we may offer or arrange insurance through a third-party insurer, subject to separate terms and conditions. Where such insurance is arranged, any claim will be subject to the terms of the relevant policy.

You must notify us in writing of any visible loss or damage to goods as soon as reasonably possible and in any event within a reasonable period after collection or delivery. For loss or damage not reasonably apparent at the time of delivery, you must notify us in writing within a reasonable period after discovery. Failure to notify within these periods may affect our ability to investigate and to consider any claim.

Waste Regulations and Disposal of Items

Where we provide removal and storage services, we are not a general waste disposal company. We will not collect or transport waste or refuse unless this has been specifically agreed and scheduled as part of a separate waste removal service that complies with all applicable waste and environmental regulations.

You must not leave waste, discarded packaging, hazardous materials or unwanted items in our storage facilities or vehicles, except as agreed under a specific waste service. Any unlawful or unauthorised disposal of items may be reported to the relevant authorities, and you may be liable for associated costs, fines or penalties.

If uncollected or abandoned items are left in our facilities after the end of a storage period or after a removal service, we may treat these as abandoned goods. After giving reasonable notice where practicable, we may arrange for their disposal, recycling or sale, in accordance with applicable waste regulations. You will be responsible for any costs incurred and, where relevant, we may apply the sale proceeds to any outstanding charges.

Customer Conduct and Health and Safety

You must not obstruct, endanger or interfere with our staff or contractors while they are performing services. Aggressive, abusive or unsafe behaviour will not be tolerated and may lead to immediate termination or suspension of services.

You must ensure that your premises are reasonably safe and that any known hazards or restrictions are disclosed to us in advance. We may refuse to work in any area that we reasonably consider unsafe or unsuitable for the services to be carried out.

Data Protection and Privacy

We may collect and process personal information about you as necessary to provide our services, manage your account, handle payments, and comply with legal obligations. We will handle such information in accordance with applicable data protection laws and our privacy practices, which may be made available separately.

You are responsible for ensuring that any personal data contained within your goods is backed up or removed where appropriate. We are not responsible for any loss, corruption or unauthorised access to data stored on devices within your goods, unless caused directly by our negligence.

Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time your Contract is formed will apply to that Contract. Any future changes will not affect existing Contracts unless we are required by law to apply them.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

You and Storage Lower Clapton agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract, including any non-contractual disputes or claims.

Severability and Entire Agreement

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between you and Storage Lower Clapton in relation to the services and supersede any prior understandings, statements or agreements, whether written or oral, relating to the same subject matter.

Contact and Notices

Any notices or communications required under these Terms and Conditions may be given in writing by post or through any contact method we have agreed with you. Notices shall be deemed received within a reasonable time after dispatch, depending on the method used, in accordance with applicable law.

By proceeding with a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.