Lowerclapton Storage Service Terms and Conditions

These Lowerclapton Storage terms and conditions set out the basis on which storage services are provided to customers in the UK. By making a booking, paying a fee, delivering goods, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before entering into any storage agreement. These terms apply to all customers unless we agree otherwise in writing.

In these storage terms for Lowerclapton, references to “we”, “us”, and “our” mean the storage provider, and references to “you” and “your” mean the customer, hirer, or any person acting on the customer’s behalf. These terms are intended to be clear, fair, and consistent with applicable UK consumer and contract law. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue to apply.

The service is offered on the basis that you have the legal right to store the goods you place in the unit or other storage area. You are responsible for ensuring that all information you provide is accurate, complete, and kept up to date. We may rely on the information you give us when accepting a booking, allocating space, calculating fees, or taking action under these terms.

Booking process begins when you submit a request for storage and provide the information we reasonably need to assess availability and suitability. A booking is not confirmed until we have accepted it, issued a confirmation, and received any required payment or deposit. We reserve the right to decline a booking at our discretion, including where the requested use does not comply with these terms or with applicable law.

You must provide the name of the account holder, billing details, and any other particulars we require for administration and security. Where storage is booked on behalf of a company, partnership, or other entity, the individual making the booking confirms they have authority to bind that entity. Any change to the booking, including unit size, access arrangements, or storage category, may be subject to availability and additional charges.

By entering into a Lowerclapton storage agreement, you confirm that you have inspected or had the opportunity to inspect the storage space and are satisfied that it meets your needs. If you choose not to inspect before booking, that decision is at your own risk. We do not guarantee that the space is suitable for any specific purpose unless we expressly state this in writing.

Payments must be made in cleared funds in the manner and by the date stated in your confirmation or invoice. Unless otherwise agreed, fees are payable in advance and are non-refundable except where these terms say otherwise or where required by law. We may update charges from time to time, and any revised charges will apply from the date notified to you.

If a payment is overdue, we may charge interest and reasonable recovery costs to the extent permitted by law. We may also suspend access to the storage space, refuse entry, or exercise any lien or other rights available to us for unpaid amounts. Where payment fails repeatedly, we may treat the agreement as terminated and may take steps to deal with goods in accordance with these terms and applicable legislation.

Cancellation policy depends on when you cancel and the type of booking made. If you cancel before the agreed start date, we may deduct reasonable administrative costs or any non-refundable booking fee, provided this is clearly stated at the point of sale. Once the storage period has started, fees already paid are generally not refundable unless the law requires otherwise or we agree in writing.

You may be able to end the agreement by giving us notice in the period stated in your booking confirmation. If no notice period is specified, you must give us reasonable notice before the next billing date. Ending the agreement does not remove your responsibility to pay outstanding charges, remove your goods on time, and leave the storage area in the condition in which it was supplied, fair wear and tear excepted.

We may cancel or suspend the booking immediately if you breach these terms, provide false information, fail to pay, or use the storage service in a way that creates risk, nuisance, or legal non-compliance. In addition, we may end the agreement on reasonable notice if we stop offering the relevant service or if continued storage becomes impracticable for reasons beyond our control.

Any goods remaining after the agreement ends may be treated as abandoned if you do not collect them within the period we specify in a written notice, subject to the rights and procedures permitted by UK law. We may dispose of, sell, or otherwise deal with abandoned goods, and any proceeds may be applied first to sums owed to us, with any balance handled in accordance with legal requirements.

Your goods remain at your risk at all times, except to the extent that loss or damage is caused directly by our negligence or another liability that cannot lawfully be excluded. We do not insure your goods unless we expressly state otherwise. You are strongly advised to arrange suitable insurance for the full replacement value of the items stored, including cover for theft, fire, flood, accidental damage, and any other risks relevant to your circumstances.

We are not responsible for loss or damage caused by events outside our reasonable control, including but not limited to fire, water ingress, power failure, storms, civil disturbance, industrial action, or acts of third parties. We are also not liable for deterioration caused by the nature of the goods, inadequate packing, inherent defects, infestation introduced by you, or failure to comply with the storage requirements set out in these terms.

Liability is limited to the extent allowed by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability in connection with any one claim will not exceed the amount paid by you for the relevant storage period, unless a higher cap is required by law.

You must not store any prohibited items. These include, without limitation, items that are illegal, stolen, counterfeit, hazardous, explosive, flammable, toxic, radioactive, environmentally harmful, or capable of causing injury, contamination, or damage. You must also not store perishable goods unless we have agreed to this in writing and appropriate controls are in place. We may inspect or refuse goods where we reasonably suspect a breach of this clause.

Waste regulations apply to any materials you bring onto the premises. You must not abandon rubbish, packaging, chemicals, batteries, electrical waste, tyres, furniture, mattresses, construction debris, or any other waste unless we have expressly agreed in writing that we will accept it and you have complied with all applicable rules. You remain responsible for lawful disposal of your waste and for any costs incurred where we must remove or process it.

You must comply with all relevant environmental and waste laws, including duties relating to segregation, transport, transfer, and disposal of controlled waste. If you leave waste behind, contaminate the site, or fail to comply with legal disposal obligations, you will be responsible for all resulting losses, clean-up costs, regulatory fines, and third-party claims so far as permitted by law. We may report serious breaches to the relevant authorities where required.

You are responsible for keeping the storage area locked, secure, and free from unauthorised access, except where our staff need entry for maintenance, inspection, compliance, emergency response, or enforcement of these terms. Any access credentials, keys, or codes issued to you must be kept safe and not shared with unauthorised persons. You must notify us promptly if you believe any security device has been lost, copied, or compromised.

We may enter the storage space without notice in an emergency or where we reasonably believe entry is necessary to prevent injury, protect property, stop a breach, or comply with law. Outside urgent circumstances, we will normally give reasonable notice before entering for inspection, maintenance, or operational reasons. Such access does not mean we have taken possession of your goods or accepted responsibility for them.

Customer obligations include ensuring that goods are packed, labelled, and stored appropriately for their condition and value. You must not overload the space, obstruct shared areas, or store items in a way that creates risk to other customers, staff, or the premises. If we reasonably believe your storage arrangements are unsafe or unlawful, we may require you to remove the affected goods immediately.

To the fullest extent permitted by law, you agree to indemnify us against losses, claims, liabilities, costs, and expenses arising from your breach of these terms, your misuse of the storage service, or the actions of anyone you permit to access the premises. This includes reasonable legal and enforcement costs, clean-up costs, and any amounts we must pay to third parties because of your acts or omissions.

If we delay or fail to exercise any right under these terms, that does not mean we have waived it. Any waiver must be in writing and signed by an authorised representative. If a court or other competent authority decides that one provision is invalid, the rest of the agreement remains effective and will be interpreted as closely as possible to reflect the original commercial intention.

Governing law and jurisdiction: these terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also have rights to bring proceedings in your local courts where required by law. Otherwise, the courts of England and Wales will have exclusive jurisdiction to hear disputes arising from or connected with these terms and the storage service.

Any dispute should first be raised in writing so that we have a reasonable opportunity to review the issue and, where appropriate, resolve it without formal proceedings. Nothing in this clause prevents either party from seeking urgent relief, including an injunction or similar remedy, where necessary to protect property, rights, or safety. These Lowerclapton Storage service terms are designed to be read as a whole.

Where these terms refer to written notice, notice may be provided by the methods stated in the booking confirmation or by any other reasonable method we later approve in writing. Notice is deemed received when actually received, or when it would reasonably be expected to have been received in the ordinary course of transmission, whichever is earlier. You should retain copies of any notices and confirmations for your records.

By using the service, you acknowledge that the storage arrangement is a commercial agreement based on risk allocation, payment discipline, lawful use, and compliance with site rules. You agree to act reasonably, to keep your account information current, and to remove all goods by the end of the agreed period. These terms apply to the storage service from the date of booking and remain effective until the agreement ends and all obligations have been fulfilled.